IVR

IVR- Elevate Customer Experience and Brand Awareness

IVR (Interactive Voice Response) is one of the most used automated voiceover processes all over the world. It enables the callers to interact with the automated computer-operated phone system that uses the voice recognition technique and DTMF tones to receive the inputs from callers via keypad.  Message160 offers a robust IVR service that plays a pre-recorded voice and prompts the callers to put their responses by pressing the keys from their mobile phones to select the option.

Advantages of IVR Service

Easy to navigate- IVR helps the callers to navigate through multiple options and choose their required options. It saves time for the callers and aid customer satisfaction.

Connect more people- IVR helps to compose voice messages with diverse regional languages and dialects that prompt the callers to talk with the agents or route them to the desired department.

Easy to build customer database- IVR helps enterprises to build a customer database in an organic way. It helps to easily navigate the caller's history and the services he uses.

Transmitting brand message- Through IVR, you can easily transmit the brand message to every caller. Personalize your message in the preferred language and deliver that to the targeted audience.

Recording calls with the real-time report- IVR helps to record the call logs and recordings of each customer and shows the status of the call.

Professional approach- IVR is the most popular way to professionally deliver to the customers what they have responded to through the keypad during the process. It also helps to redirect the customers to the respective department.

IVR supports multi-language- IVR service is not restricted to a single language or region. It supports multi-language and the enterprise can compose and deliver according to the service area.

Feedback collection- IVR helps to instantly capture the views of the people on any particular subject. The feedback can be used later.

Improve your business efficiency by availing outstanding IVR service provided by Message160!